Targeted case management · TCM

Connect with resources.
Build a path forward.

Learn how a case manager helps organize services, address barriers and support your goals for everyday life.

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Understand the service

What is targeted case management?

Targeted Case Management helps eligible people with mental health needs gain access to medical, social, educational and other resources. Your case manager works with you to identify needs, develop a service plan, coordinate referrals and follow up. TCM supports access and coordination; it complements clinical treatment.

Your care options

Areas a case manager can help you navigate

Support is tied to your assessed needs and service plan. Your case manager helps connect you with resources and understand the next steps; outside agencies determine their own eligibility and availability.

Mental health careConnect with treatment

Help identifying appropriate therapy or psychiatric services, coordinating referrals and addressing barriers to attending care.

Medical & dental careOrganize healthcare access

Help locating providers, understanding referral steps and following up on access issues, based on your service plan.

HousingExplore community options

Help identifying housing resources, understanding applications and communicating with relevant programs. Housing placement and assistance depend on outside eligibility and availability.

Financial resourcesConnect with benefit information

Help locating benefit or assistance programs and organizing application steps. TCM does not directly provide cash, pay bills or guarantee approval.

Basic needsFind practical support

Help identifying food, clothing, utility assistance and other community resources when these needs are part of your plan.

TransportationAddress access barriers

Help exploring eligible transportation options and planning how to reach needed appointments or services.

Education & employmentWork toward your goals

Help connecting with educational resources, job readiness or employment support programs suited to your needs.

Legal resourcesLocate appropriate assistance

Help connecting with legal aid or relevant agencies and organizing referral information. Your case manager does not act as your attorney.

Advocacy & follow-upKeep the plan moving

Help communicating with services, checking referral progress and reviewing whether the support is meeting your needs.

Finding the right support

Who may benefit from TCM?

TCM eligibility depends on assessment, the payer’s criteria and authorization requirements. Having Medicaid or needing a resource does not automatically establish eligibility. RMC will review the referral and explain the next steps.

  • People whose mental health needs make it difficult to navigate services
  • Clients facing barriers to care or essential community resources
  • Individuals who need coordinated support across several services
  • Eligible children, adults and families who need advocacy or linkage
Your first steps

What to expect.

01

Identify needs and strengths

Discuss your goals, current services, supports and barriers. An assessment helps identify which needs belong in your service plan.

02

Build and carry out a plan

Choose priorities together. Work on referrals, applications, coordination and practical next steps, with your participation throughout the process.

03

Review progress and independence

Follow up on connections, adjust goals and build your ability to manage tasks. Service duration depends on clinical need, progress and authorization.

Before you get started

A little preparation helps the team understand your needs.

  • Bring available mental health evaluations or referral information.
  • List current providers and community services you use.
  • Identify urgent barriers and the goals that matter most to you.
  • Ask what eligibility documents or authorizations are required.
A little more clarity

Common questions.

Is TCM the same as therapy?

No. Therapy addresses emotional and behavioral concerns through clinical treatment. TCM focuses on access, coordination, advocacy and follow-up for needed services.

Will my case manager do every task for me?

Your case manager works alongside you. RMC emphasizes active participation and building independence, with support adapted to your needs and abilities.

Can TCM guarantee housing, benefits or assistance?

No. Case managers help you locate resources and navigate steps, but outside programs decide eligibility, funding and availability.

How often will I meet with my case manager?

Contact is planned around your assessed needs, service plan and payer requirements. RMC will explain the expected schedule and how to communicate between contacts.