Identify needs and strengths
Discuss your goals, current services, supports and barriers. An assessment helps identify which needs belong in your service plan.
Learn how a case manager helps organize services, address barriers and support your goals for everyday life.

Targeted Case Management helps eligible people with mental health needs gain access to medical, social, educational and other resources. Your case manager works with you to identify needs, develop a service plan, coordinate referrals and follow up. TCM supports access and coordination; it complements clinical treatment.
Support is tied to your assessed needs and service plan. Your case manager helps connect you with resources and understand the next steps; outside agencies determine their own eligibility and availability.
Help identifying appropriate therapy or psychiatric services, coordinating referrals and addressing barriers to attending care.
Help locating providers, understanding referral steps and following up on access issues, based on your service plan.
Help identifying housing resources, understanding applications and communicating with relevant programs. Housing placement and assistance depend on outside eligibility and availability.
Help locating benefit or assistance programs and organizing application steps. TCM does not directly provide cash, pay bills or guarantee approval.
Help identifying food, clothing, utility assistance and other community resources when these needs are part of your plan.
Help exploring eligible transportation options and planning how to reach needed appointments or services.
Help connecting with educational resources, job readiness or employment support programs suited to your needs.
Help connecting with legal aid or relevant agencies and organizing referral information. Your case manager does not act as your attorney.
Help communicating with services, checking referral progress and reviewing whether the support is meeting your needs.
TCM eligibility depends on assessment, the payer’s criteria and authorization requirements. Having Medicaid or needing a resource does not automatically establish eligibility. RMC will review the referral and explain the next steps.
Discuss your goals, current services, supports and barriers. An assessment helps identify which needs belong in your service plan.
Choose priorities together. Work on referrals, applications, coordination and practical next steps, with your participation throughout the process.
Follow up on connections, adjust goals and build your ability to manage tasks. Service duration depends on clinical need, progress and authorization.
A little preparation helps the team understand your needs.
No. Therapy addresses emotional and behavioral concerns through clinical treatment. TCM focuses on access, coordination, advocacy and follow-up for needed services.
Your case manager works alongside you. RMC emphasizes active participation and building independence, with support adapted to your needs and abilities.
No. Case managers help you locate resources and navigate steps, but outside programs decide eligibility, funding and availability.
Contact is planned around your assessed needs, service plan and payer requirements. RMC will explain the expected schedule and how to communicate between contacts.
Our intake team can explain availability, eligibility, insurance and what you need to get started. Fees and benefits depend on the service and your exact plan.
General educational resources. Your care team can explain how this information relates to your needs.
Florida AHCA: Mental health targeted case management